We offer a 30-day return policy—you have 30 days from the date of delivery to request a return.
Eligibility: Items must be unused, unworn, with tags attached, and in original packaging. Include your order number and reason for return when contacting us.
How to Initiate a Return: Email us at service@watercrystalclean.com to start the process.
Return Address: 2760 CANYON BLVD, BOULDER, CO 80302 US
Return Shipping Labels:
- Defective Products: We provide a prepaid return label (free shipping).
- Customer Remorse (e.g., personal preference): You cover return shipping costs.
Fees & Refunds:
- No restocking fees apply.
- Defective Items: Contact us for repairs/replacements; refunds issued if unresolved.
- Customer Remorse Returns: Refund of product price (shipping fees non-refundable), processed within 2 business days of inspection approval. Allow additional time for your payment provider to process.
Exchanges: Return for a refund and place a new order for the desired item.
Order Cancellations: Full refunds issued if orders are canceled due to unavailability or issues.
Contact for Questions:
Email service@watercrystalclean.com
with any return-related inquiries.
Updated on 12th, May, 2025